Solvvy

JUNE 30, 2021

A customer’s interactions with a brand drives their entire perception of a business, and as most businesses can attest, each and every customer experience can leave long lasting effects. So how can you get a sense of the customer experience you’re delivering? EST, so why make customers wait?

Chatbots 62

Chatbots Metrics Customer Support Agent burnout 62

Comm100

FEBRUARY 21, 2023

Introducing AI for customer service is allowing organizations in every industry to improve service while cutting costs, improving employee workloads, and more. This blog will reveal why more and more organizations are adopting AI by highlighting the key benefits of AI in customer service.

Customer Service 66

Customer Service Chatbots Agent burnout Wait times 66

Fonolo

JANUARY 25, 2022

From organizing call center agents to employing the right technology and developing a customer experience strategy, there are plenty of moving pieces in the successful operation of a contact center. 5 Tips to Prevent Call Center Agent Burnout Before it Begins. Agent onboarding and training. AI chatbots.

call center workforce 81

call center workforce Call Center Agent burnout Interactive Voice Response 81

SmartAction

FEBRUARY 16, 2021

In the battle to maintain customers’ loyalty and drive repeat business, many brands leverage customer satisfaction as a competitive advantage. The caveat though, is that delivering a stellar customer experience – especially in retail, hospitality, and healthcare sectors – can be prohibitively expensive to scale.

Virtual Agent 80

Virtual Agent Agent burnout Wait times Chatbots 80

Balto

NOVEMBER 2, 2023

They also provide you with actionable insights that drive your decision-making and help you build a customer-first culture in your contact center. Providing a seamless customer experience is a pressing challenge that many contact centers are still struggling with.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Playvox

OCTOBER 19, 2021

Increased agent burnout. Working extra overtime hours and handling back-to-back interactions all day long can quickly lead to agent burnout, especially if customers are frustrated about long wait times and take it out on agents. Degraded customer experience.

Contact Center 73

Contact Center Management Agent burnout Interactive Voice Response 73

Balto

DECEMBER 14, 2022

However, since the point of improving productivity is to boost your call center’s profitability and enhance the customer experience, relying exclusively on this formula won’t give you the full picture. Missed-Call Rate is the number of unanswered customer calls due to long queue waiting times. Missed-Call Rate.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52