Agent burnout call center software Metrics Time management 
Fonolo
MARCH 8, 2022
When it comes to call center workforce management, be sure your software entails these three functions: Forecasting tools. Forecasting call volume is the base of all WFM. Try compiling every IVR message, email, average handle time, and more into a spreadsheet. Agent burnout. Scheduling?
aircall
DECEMBER 28, 2020
Be careful not to overlook one of the most important components of setting up a distributed workforce— call center software with analytics. Analytics also provides the means for you to set up metrics and KPIs to gauge your team’s productivity and inform your decisions about scaling your teams. Support agent burnout.
Noble Systems
OCTOBER 21, 2020
Here is a high-level view of how an ACD can benefit your call center. Connect customers with the right agent, right away – First-call resolution and customer satisfaction are very important metrics for a call center. Aid agents during their calls.
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