Fonolo

AUGUST 3, 2021

This is where organizing your contact center metrics into custom reports comes into play. The Executive Guide to Improving 6 Call Center Metrics. What is a call center report? Call center reporting is more than just showing your stats. Fonolo #CallCenter Click To Tweet.

Call Center 142

Call Center Abandon rate Contact Center Metrics 142

Fonolo

SEPTEMBER 30, 2021

Call center managers want to ensure that overall agent performance is meeting service levels, and that agents are working when and where they’re needed. The ROI of Call-Backs for Your Call Center. What is call center reporting? Agent burnout.

Call Center 136

Call Center Schedule adherence Agent burnout call center software 136

Balto

DECEMBER 14, 2022

There are many things you can do to make your call center more productive, like motivating your agents, equipping them with technological solutions, and implementing self-service options. What Is Call Center Productivity? As such, it’s virtually impossible to measure productivity with a single metric.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52

Noble Systems

OCTOBER 21, 2020

Here is a high-level view of how an ACD can benefit your call center. Connect customers with the right agent, right away – First-call resolution and customer satisfaction are very important metrics for a call center. Aid agents during their calls.

First call resolution 57

First call resolution Call Center Interactive Voice Response call center software 57