Agent burnout Business Process Outsourcing Coaching outsourcing 
CCNG
MAY 11, 2022
Although the roles and responsibilities of call center agents have evolved since the dawn of the industry decades ago, the "human" element will always be the bedrock of call center services within business process outsourcing (BPO). agents lack appreciation for the call center job? Let's jump right in. ?
Hodusoft
AUGUST 9, 2023
Outsource the rest.” It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).
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