SmartAction

JUNE 27, 2023

Embrace automation for contact center success in 2023! Are you ready to take your contact center to the next level? So, why are some contact centers still hesitant to implement AI? Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents.

Contact Center 80

Contact Center Virtual Agent Agent burnout Self service 80

SmartAction

FEBRUARY 16, 2021

That’s where the use of an AI-powered virtual agent comes in — for a fraction of the cost of a human agent, an intelligent virtual agent (IVA) is available to assist customers 24 hours a day, 365 days a year. When it comes to customer satisfaction, how do virtual agents compare with live agents?

Virtual Agent 80

Virtual Agent Agent burnout Wait times Chatbots 80

SmartAction

DECEMBER 15, 2021

How does conversational AI automation for the contact center fit into solving the issue of not having enough workers for all the demand? With easily scalable virtual agents, hold times are eliminated. A live agent deals with anything handled outside of self-service. It’s a solved problem.

Contact Center 76

Contact Center Virtual Agent Agent burnout Self service 76