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Contact Center Agent Burnout – Part 1, Warning Signs

Noble Systems

By ignoring the signs of agent overload and just considering high attrition as a fact of life in your contact center, you are risking your reputation, and the negative impact to customer satisfaction, customer retention and bottom-line results. This blog is Part 1 of a two-part series. Loss of concentration.

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How to help contact center agents avoid burnout

Toister Performance Solutions

This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Is burnout gripping your contact center? That spells trouble for contact centers. The responses were anonymous.

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Embracing Conversational AI for Contact Center Success in 2023

SmartAction

Embrace automation for contact center success in 2023! Are you ready to take your contact center to the next level? So, why are some contact centers still hesitant to implement AI? Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents.

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5 Ways to Avoid Agent Burnout Through Customer Self-Service

Mindtouch

Despite the proliferation of new support channels and technology, agent turnover remains the number one problem for contact centers. It’s not a problem to be ignored: agent burnout can diminish call center morale and negatively impact customer support KPIs like CSAT and NPS.

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HOW TO PREVENT AGENT APATHY

CCNG

As a contact center leader, you’re always looking for ways to improve performance and keep your agents happy. As soon as an agent starts “just going through the motions” rather than engaging with customers, interaction quality plummets—and so do customer satisfaction scores. What's a leader to do then?

Morale 195
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Contact Centers Can Thrive in the Worker Shortage

SmartAction

How does conversational AI automation for the contact center fit into solving the issue of not having enough workers for all the demand? By starting your conversations with AI , live agents can do what they’re meant to do — handle the interactions that require a human touch. You’re living in the convergence of two macro trends.

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Top 5 Posts in August

Contact Center Pipeline

In the contact center world, learning takes place every day. If you missed any of the informative posts on the Pipeline blog this month, take a few minutes to browse and catch up on the […]. Millions of students returned to the classroom in August, which is National Back to School Month in the United States.