SmartAction

JUNE 27, 2023

Increased Agent Workload: Rising customer expectations can overwhelm your agents. Automating repetitive tasks prevents agent burnout, increases productivity, and reduces turnover rates. Break free from obstacles, provide exceptional customer service, and revolutionize your contact center today!

Contact Center 83

Contact Center Virtual Agent Agent burnout Self service 83

CSM Magazine

OCTOBER 10, 2023

Re-think what AHT means If service is measured by how quickly agents can get customers off the phone or finish a web chat conversation, chances are they are not really listening to the customer. Think from the outside in, factoring into the AHT equation the human elements that support satisfying customer conversations.

Average Handle Time 59

Average Handle Time Agent burnout Coaching Finance 59

bold360 Blog

OCTOBER 17, 2019

Below are five examples of routine questions that the right kind of self-service solution can handle. In-depth questions about products, like specific features, or advice on which product to choose, are best handled by customer service agents. Liberate your agents and make chatbots do the work.

Self service 40

Self service Customer Support Agent burnout Chatbots 40