Agent burnout Best practices Chatbots Contact Center 
SmartAction
JUNE 27, 2023
Embrace automation for contact center success in 2023! Are you ready to take your contact center to the next level? So, why are some contact centers still hesitant to implement AI? Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents.
CSM Magazine
OCTOBER 10, 2023
Re-think what AHT means If service is measured by how quickly agents can get customers off the phone or finish a web chat conversation, chances are they are not really listening to the customer. Consider implementing chatbots to handle simple enquiries so agents have more time to devote to complex situations that require an empathetic ear.
Expert insights. Personalized for you.
83 
Let's personalize your content