Agent burnout Best practices call center software First call resolution 
Fonolo
AUGUST 3, 2021
This is the percentage of interactions where your agents are able to resolve a customer’s issue during the first call, chat, or email. A high first contact resolution (also known as first call resolution ) means your agents are knowledgeable and highly effective in their work.
aircall
DECEMBER 28, 2020
Be careful not to overlook one of the most important components of setting up a distributed workforce— call center software with analytics. Call center analytics will tell you whether individuals and teams are meeting their goals and give you objective data to share with them. Support agent burnout.
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