Agent burnout Average Handle Time contact center workforce Customer Service 
Playvox
JANUARY 11, 2024
Call center workforce management is the art and science of having the right number of agents available at the right times to answer an accurately forecasted volume of incoming customer contacts at the service level standard set by a contact center while minimizing cost.
Fonolo
MARCH 8, 2022
Behind hold times and high call volumes, management must ensure every agent is trained, every shift is covered, and every customer is satisfied. Call centers that provide exceptional customer service usually have many people working behind the scenes to ensure operational efficiency. Agent burnout.
Expert insights. Personalized for you.
52 
Let's personalize your content