Remove Agent burnout Remove Average Handle Time Remove call center workforce Remove Workload forecasts
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Workforce Management for Call Centers: What You Need to Know

Playvox

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers? Improving the operational efficiency of the customer service center is a major benefit of WFM.