Agent burnout Analytics Gamification Scripts 
Balto
NOVEMBER 2, 2023
AI-powered QA and conversation analytics solutions have made it possible for contact centers to automate data collection and analysis with real-time insightful reports and forecasts. These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels.
CSM Magazine
AUGUST 8, 2023
Ask agents what would make a positive difference to their working lives—don’t assume you know. VoE tools such as speech analytics dynamically capture how agents are feeling and are a powerful way to collect indirect feedback, such as signs of frustration or fatigue. And remember, not everyone wants a trophy on their desk.
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