Agent burnout Analytics Case Study Multichannel 
Balto
NOVEMBER 2, 2023
Great contact centers also make use of every single piece of relevant data and care for the well-being and development of their agents. AI-powered QA and conversation analytics solutions have made it possible for contact centers to automate data collection and analysis with real-time insightful reports and forecasts.
Balto
DECEMBER 14, 2022
Ideally, you need your occupancy rate to be under 90% to compensate for random demand fluctuations and avoid agent burnout. This could pressure your agents into rushing their calls with the customers, negatively affecting the overall customer satisfaction levels. Speech analytics. Develop Multichannel Agents.
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