Agent burnout Analytics call center software Wait times 
Fonolo
JANUARY 25, 2022
Having more or less staff at the right times can decrease overall contact center costs, improve agent productivity by decreasing burnout potential , decrease wait-times for customers, and more. 5 Tips to Prevent Call Center Agent Burnout Before it Begins. Analytics and reporting.
Balto
DECEMBER 14, 2022
But beware, too high AHT values could mean your agents aren’t devoting enough time to each customer, which might impact your customer satisfaction score. Missed-Call Rate. Missed-Call Rate is the number of unanswered customer calls due to long queue waiting times. Speech analytics.
Noble Systems
OCTOBER 21, 2020
The ACD uses scheduling data to skip over agents who aren’t working or who are busy when a call comes in. This can be a helpful way to reduce the time it takes to answer a call. Use this method to decrease wait times without disturbing busy agents. 7 Benefits of an ACD System.
Expert insights. Personalized for you.
81 
Let's personalize your content