Top 5 Customer Service & CX Articles for the Week of March 20, 2023
ShepHyken
MARCH 20, 2023
Wait times to speak to an operator are long — one industry analyst estimated the average wait tripled from 2020 to 2022 and says he believes they still are a third worse than before the pandemic. Last year Frontier Airlines discontinued the ability to contact customer support. Contact numbers are hard to find.
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