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Should You Outsource Your Contact Center?

Real Blue Sky

Advertising and marketing are commonly supported by an agency. You may be supporting customers across multiple channels – from voice and chat to email and Messenger. But multi-channel support in itself does not provide for a seamless experience across channels for your customers.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Advertising and marketing are commonly supported by an agency. You may be supporting customers across multiple channels – from voice and chat to email and Messenger. But multi-channel support in itself does not provide for a seamless experience across channels for your customers.

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article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

Advertising and marketing are commonly supported by an agency. You may be supporting customers across multiple channels – from voice and chat to email and Messenger. But multi-channel support in itself does not provide for a seamless experience across channels for your customers.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Businesses can use customized virtual numbers in advertisements or promotional materials to attract specific target audiences and improve the effectiveness of marketing campaigns. With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate.