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Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting

EPIC Connections

Under our mission to “design and deploy the contact center for the future,” EPIC has built a corporate culture around service excellence and an attitude of tenacity to stay ahead of today’s increasing velocity of change. Although we don’t advertise it much, EPIC stands for Email, Phone, IVR, and Chat.

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Contact Center 101: A Comprehensive Guide

JustCall

IVR Contact Center You may know of IVR if you have placed a call to Amazon or other major eCommerce companies. This technology helps customers listen to a help/support menu and select their concerns using either voice or button-press responses. Call recording systems are automatic and keep the records organized.