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Contact Center 101: A Comprehensive Guide

JustCall

Follow-Ups Superstar call agents make it a point to follow up with the customers they interact with to ensure that the solution delivered worked for them. Contact Center Technologies Contact center solutions are actually a stack of multiple technologies that help streamline the total operations at the facility.

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Perseverance Through Rapid Change: EPIC Connections Celebrates 15 Years of Success as a Mainstay in Contact Center Consulting

EPIC Connections

Although we don’t advertise it much, EPIC stands for Email, Phone, IVR, and Chat. We aim to grow as a preferred partner in building the contact center of the future. In 2009, EPIC responded to our clients’ interest in cloud contact center technology and began partnering with cloud providers in January of 2010.

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What is The Call Center Net Promoter Score NPS – and How to Improve It?

NobelBiz

Here is how it works; your consumers are classified into one of three groups based on their responses: (9-10) Advertisers or Promoters : these are your most devoted and passionate clients, eager to serve as authentic brand advocates. That is why we are known as the promise keepers of the industry.