JustCall

APRIL 12, 2023

Native conversation intelligence platform and call analytics to ramp up agent performance Agent performance & coaching: Call monitoring and performance evaluation. Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

3CLogic

JULY 14, 2020

By identifying patterns of escalations, supervisors can coach agents on how to respond during negative situations. As the software automatically flags key call characteristics, it can seamlessly create tasks in the CRM system to notify a supervisor according to pre-determined business rules or workflows. 65% of U.S.

Analytics 96

Analytics Call Center First call resolution Coaching 96

JustCall

AUGUST 10, 2022

If you have specific call logging, call recording, and call routing Avoxi is a good choice. This powerful software helps add context to every call and conversation, making it productive and efficient along the way. Automatic saving of customer details – Calls, texts, voicemails, etc. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52