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Should You Outsource Your Contact Center?

Real Blue Sky

And very often, manufacturing may be outsourced and offshored. Advertising and marketing are commonly supported by an agency. Yet customer care may be held captive in-house, often citing that an outsource provider could not service customers as well as the internal care team. Complies with your required industry standards.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

And very often, manufacturing may be outsourced and offshored. Advertising and marketing are commonly supported by an agency. Yet customer care may be held captive in-house, often citing that an outsource provider could not service customers as well as the internal care team. Complies with your required industry standards.

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article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

And very often, manufacturing may be outsourced and offshored. Advertising and marketing are commonly supported by an agency. Yet customer care may be held captive in-house, often citing that an outsource provider could not service customers as well as the internal care team. Complies with your required industry standards.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

It isn’t surprising to see that many small, medium, and large businesses outsource their customer service to BPOs. As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations).