Robert Davis

APRIL 5, 2018

Reputable outbound telesales operations are enjoying a resurgence as companies discover that telesales can be a highly effective customer acquisition and retention tool when part of a well-designed marketing strategy. These essential outbound measurements include: Quality scores. Welcome to the age of customer engagement. List yield.

Telemarketing 48

Telemarketing Outbound sales outsourcing Quality calibration 48

Robert C. Davis and Associates

APRIL 5, 2018

Reputable outbound telesales operations are enjoying a resurgence as companies discover that telesales can be a highly effective customer acquisition and retention tool when part of a well-designed marketing strategy. These essential outbound measurements include: Quality scores. Welcome to the age of customer engagement. List yield.

Telemarketing 40

Telemarketing Outbound sales outsourcing Quality calibration 40

Customer Service Life

JUNE 17, 2019

The good news is that the quality application market for the small to medium sized customer service operation has been heating up of late, due in large part to the increasing popularity of platforms like Zendesk, Freshworks, and Salesforce. Quantity of quality monitors completed against our goal for a time period.

Calibration 63

Calibration Quality calibration Contact Center Gamification 63