Accountability Inbound sales Metrics Multi-channel support 
Global Response
FEBRUARY 13, 2022
When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere. May be either inbound or outbound , or both. Not sure which metrics you should be tracking? Call center benefits.
ProProfs Blog
JULY 29, 2020
This crucial metric reflects your team’s ability to resolve customer issues or complaints the first time they reach out to you, with no additional follow-ups required. If a customer has to approach your business for a single issue repeatedly, you probably have a failed support system in place. Improve First Call Resolution (FCR).
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