product ai-sentiment-analysis 
JustCall
JANUARY 5, 2023
Moreover, speech analytics solutions differ from voice recognition as the latter is just concerned with speech transcription whereas the former also delivers emotional analysis and performance insights. Voice conversations convey content and provide contextual information such as emotions, sentiments, tonality, and so on.
OctopusTech
SEPTEMBER 29, 2022
This feature allows representatives to track and resolve the issues of clients related to various products and services. The primary goal of a customer service app is to lower the usage of external tools and to improve the productivity of agents. Multi-channel ticketing system. Automation of functions. Knowledge base tool.
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