Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
The features have gotten complicated, so customers have more reasons to call because it’s not intuitive how to use a product or service. They will train how to look up the policies and procedures. That’s often because they have such tepid ineffectual metrics by which they assess the quality of their service.
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