Developing Mission, Vision and Guiding Principles in Call Centre Operations Will Improve Customer Service experience
Taylor Reach Group
MAY 11, 2021
They help foster a customer focussed culture because everyone understands what’s important and the span of control to service customers. Guiding principles empower staff: Gives employees a sense of empowerment to do right by the customer. While Guiding Principles can be developed in isolation (i.e.
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