Hodusoft

MAY 10, 2023

However, according to a report by IBISWorld, the call center industry is projected to have a compound annual growth rate (CAGR) of 3.3% Apart from the above mentioned factors, the COVID-19 pandemic is another major reason that has accelerated the growth of call centers. between 2021 and 2026.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

Xaqt

APRIL 1, 2020

These opportunities range from Digital and Intelligent Assistants, like chatbots and voicebots, to predictive analytics for workforce optimization. If your customers are calling with questions about your policies or service coverings that are impacted by COVID-1/ (Coronavirus), then Cognitive Voice Automation is a perfect fit.

Call Center 52

Call Center Interactive Voice Response Contact Center Chatbots 52

Fonolo

NOVEMBER 17, 2020

More than a third of service organizations already have a defined AI strategy, and more than half are currently investigating ways to use it in the business. Call Centers Will Change in 2020. Therefore, companies will increasingly adopt virtual call centers due to improved security and efficiency.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176