Inbound KPI Metrics to Monitor for Operational Efficiency
Calltools
JUNE 9, 2021
High levels could mean your inbound calls are experiencing too high of wait times or your agents aren’t resolving issues fast enough. Reduce your inbound call abandonment rate to increase customer retention. More motivated callers won’t hang up, but that doesn’t mean they’re satisfied with the time to resolve an issue.
52 
Let's personalize your content