Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Number 3: “We’re currently assisting other customers, your call be answered in the order in which it was received.”. When people call a call center, what they are really looking for is a relationship. And when we come back with a scripted response, it’s a real problem. Number 2: “That’s our policy.”.
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