How CSPs Benefit from Modern Intelligent Virtual Assistants
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JANUARY 23, 2019
Communication Service Providers (CSPs) are at the bottom of customer care ratings every year. And it’s no secret why — customers are often very vocal about their displeasure. Unfortunately, they hand that opportunity to old technologies like out-of-date IVRs or DTMF phone trees and then toss the customer into a call queue.
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