Can You Change Your Member Experience During These Challenging Times?
inmoment
MAY 14, 2020
Question #3: Do You Know Who Owns the Member Experience? In her book Chief Customer Officer , Jeanne Bliss talks about how cross-functional teams will often build “three-hump camels.” Just be sure you only have one accountable person assigned to each task or deliverable to ensure there is no confusion about ownership!
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