Contact Center Trends 2021: The CX Watershed
Fonolo
NOVEMBER 17, 2020
Bill Quiseng CX Expert, Speaker & Consultant. Storyline: Gamification. More and more, customers simply want to solve inquires on their own – especially for simple questions like “what’s the balance on my account.” Why Gamification Matters. In this video, experts discuss if gamification will grow in the next year.
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