Computer Telephony Integration: 8 Ways It Benefits Customer Support
aircall
NOVEMBER 4, 2016
Your log keeps a detailed account of every call, and you can cross-reference that information with other integrated services. Likewise, an account of the call will be stored in the customer’s CRM file, for your team’s future reference. Ask about integrations with helpdesks, CRMs, script builders, survey templates, etc.
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