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Remove Accountability Remove APIs Remove Multichannel Remove Upselling
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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

MAY 25, 2023

These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios. Watch the free on-demand recording here.

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call center software Call Center APIs Contact Center 98
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7 Ways to Automate Customer Service (Without Sacrificing Quality)

JivoChat

APRIL 13, 2021

Upsell or cross-sell customers on your offers. You can also create variations to account for different nuances in customers’ questions. You can even build custom automated support solutions with an API. You also need to use multichannel bots to engage your audience across channels. Lower cart abandonment rates.

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Customer Service Chatbots Self service Abandon rate 40
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