Avaya

JANUARY 26, 2018

Dealing on own account (takes place when a firm puts its own trading books at risk). Conclusions of transactions when dealing on own account, regardless of whether a client is involved in the transaction. Execution of orders on behalf of clients. Transmissions of orders (both where the investment firm transmits and executes the order).

Government 51

Government Coaching Contact Center Quality management 51

Avaya

JANUARY 29, 2019

In fact, the agent talent pool can account for up to 70% of a contact centers annual operating budget. Automated Quality Management – Automate the entire quality management process, from scoring evaluations to assigning coaching. But that is only half of the conversation.

Customer Experience 67

Customer Experience Coaching Contact Center Quality management 67

NICE inContact

NOVEMBER 9, 2018

Consider a quality management solution that will let you observe agents as they interact with customers and allow you to score interactions using a standardized evaluation form and to provide systematic coaching and teaching. Older systems often don’t provide convenient access to KPI metrics. Empower your Agents.

Contact Center 49

Contact Center Contact center software Benchmark First call resolution 49

Callminer

NOVEMBER 18, 2020

Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.

Contact Center 345

Contact Center Call Center Gamification Wait times 345