Accountability Analytics Contact Center contact center associations 
The Northridge Group
NOVEMBER 9, 2022
This article was originally published on Contact Center Pipeline and can be viewed here. As customer expectations and channels for outreach continue to evolve, the contact center is becoming more and more complex and critical. The Role of QM in the Contact Center. How a robust QM program can remake the CX.
Call Center Weekly
SEPTEMBER 13, 2018
There are certain skills in most job descriptions for Workforce jobs – a conglomeration of technical and analytical requirements. Debra Bentson has spent most of her career in Contact Centers with an emphasis on building and leading Workforce Management teams. You must answer the phone to provide the service or close the sale.
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