Accountability, Analytics, Big data and Complaint resolution

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Accountability

Analytics

Big data

Complaint resolution

Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

ShepHyken

NOVEMBER 29, 2019

By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . This allows support teams seamless access to customer information and complaints on the same platform. Netflix has a dedicated Twitter account called NetflixHelps to respond to customer complaints.

Technology

Technology Customer Experience Complaint resolution Gamification

Conversational AI: Everything You Need to Know for Your Contact Center

Balto

JUNE 20, 2023

According to an MIT Technology Report , 90% of survey business respondents said that conversational AI has drastically improved complaint resolution speed. What’s more, it allows for sentiment by using speech and text analytics to analyze customer interactions and determine the root causes behind dissatisfaction.

Contact Center

Contact Center Chatbots Complaint resolution Wait times

Customer Contact Central

Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience

Conversational AI: Everything You Need to Know for Your Contact Center

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