Playvox

JANUARY 11, 2024

Reporting and Analytics No improvement cycle is complete without the ability to analyze outcomes and performance and share reports with teams and business leaders. Administrative time is reduced because AI-powered software factors in staffing and call volume forecasts, agent availability, and business needs.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Fonolo

DECEMBER 9, 2021

The Fonolo Portal puts real time insights and analytics at your fingertips so you know where your contact center and agents stand. Call-back technology is a great way to lower abandonments and raise customer satisfaction by allowing them to bypass long hold times. Average handle time (AHT). DID YOU KNOW?

Contact Center 81

Contact Center Schedule adherence Abandon rate Average Handle Time 81

OctopusTech

MARCH 1, 2023

Product and tech support Customers call for help to solve a wide array of issues, from returning damaged products or changing account information and passwords to complaining about product malfunctions. Speech analytics tools can screen 100% of recorded calls to identify common issues and individual calls that need further attention.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Noble Systems

JUNE 27, 2019

Inbound interactive voice response (IVR) can provide account information, payment options and responses to frequently asked questions. They also get easy access to account information so that they can communicate with customers, and give them answers faster. Advanced analytics. Omnichannel capabilities.

Cloud contact 57

Cloud contact Contact Center Interactive Voice Response Self service 57