Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Number 3: “We’re currently assisting other customers, your call be answered in the order in which it was received.”. When people call a call center, what they are really looking for is a relationship. You have to fix the bill, you have to send something out, you have to call a retailer. For me it’s loud and clear.
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