Workforce Management for Call Centers: What You Need to Know
Playvox
JANUARY 11, 2024
The key functions of contact center workforce management are: Long-term capacity planning Interaction volume forecasting Staff scheduling Intraday management Historically call center managers maintained spreadsheets for agent forecasting and scheduling. But getting to this nirvana is no picnic. Does your spreadsheet do all that?
52 
Let's personalize your content