Workforce Management for Call Centers: What You Need to Know
Playvox
JANUARY 11, 2024
Instead of manual processes and adjustments, modern WFM solutions use real-time data and self-adjusting algorithms to continuously improve forecast accuracy, and handles synchronous and asynchronous workloads seamlessly in an omnichannel environment. The result—it’s easier to build schedules and manage the daily fluctuations 3.
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