Why Your Contact Center Needs A Remote Work Policy?
Playvox
NOVEMBER 1, 2022
In our 2022 remote work study , we found that nearly all the respondents were offering hybrid or remote work arrangements, but only 34% had a policy in place to govern it. Remote work is a benefit that’s highly important to customer service agents. Related Podcast: Service Agent Retention: How Contact Centers Can Retain Their Agents.
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