Evaluate Agent Performance like a Pro with this Contact Center Score Card
Fonolo
DECEMBER 9, 2021
FACT: According to research from Statista , the majority of employees surveyed believed learning and development is important to career success (76% of Gen Z’s, 61% of Millennials, and 56% of Gen X’s). First call resolution (FCR). Abandon rate. Customer satisfaction ratings. Schedule adherence. .
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