Abandon rate First call resolution SaaS Service level 
OctopusTech
MARCH 1, 2023
Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. Invest in your supervisors When inbound call centers are treated like cost centers, they typically run on very tight budgets.
CrazyCall
AUGUST 8, 2019
In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. Inbound call center metrics: Inbound Call Volume. First Call Resolution. Transfer rate.
Expert insights. Personalized for you.
62 
Let's personalize your content