Abandon rate Finance industry standards Self service 
aircall
MARCH 3, 2021
Benchmarking Against Call Center Metrics Industry Standards. Nearly every industry can benefit from call center software, but research still needs to be done to identify specific benchmarks for a wide variety of industries. . In this section, we look at call center benchmarks in general and in the e-commerce industry.
SharpenCX
JANUARY 28, 2020
Perhaps your customers could benefit from more self-service tools and a better IVR to answer their basic questions. The technology you use will play a fundamental role in how you deliver service and prosper internally. Use your wish list as a starting point and work with your finance team to understand budget limitations.
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