OctopusTech

MARCH 1, 2023

Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. We’ve seen businesses improve agent engagement by making individual performance stats available on agent dashboards and by the gamification of specific agent behaviors.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

Fonolo

NOVEMBER 17, 2020

Storyline: Gamification. While much has changed in the last decade, one storyline will remain constant: Contact center teams will continue to face surges in call volume bravely. Cloud call-back solutions like Fonolo have been around for several years, but many call centers are still unsure if it’s the right fit for their business.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

OctopusTech

SEPTEMBER 29, 2022

The software shows reports like time taken in solving issues, first call resolution rate, time to response rate, incoming requests volume, average call handling time, holding times, and many more. Automatic call routing. Top 8 Benefits Of Using Customer Help Desk Software. LiveAgent .

Customer Service 62

Customer Service CRM Self service Analytics 62