article thumbnail

The Road to Deploying a Call Center System Doesn’t Have to be Bumpy: 4 Essential Steps Toward a Smoother Transition with New Tech

SharpenCX

Good management, proper training and coaching, employee engagement strategies, the list goes on. Use your wish list as a starting point and work with your finance team to understand budget limitations. Sure, there are many ways to offer support. What’s next? Vendor selection is tricky business.