Abandon rate Education Gamification Industry 
CCNG
SEPTEMBER 27, 2023
This causes longer average speed of answer and higher abandonment rates. Vicki Brackett is a contact center industry veteran, a long time CCNG member and regular contributor in member programs and events. All this costs more money. It’s a vicious cycle. The business climate continues to rapidly change.
Fonolo
NOVEMBER 23, 2021
Contact Center Trends: Industry Predictions for 2022. That explains the 600% increase in call volume across various industries’ call centers. That’s a big hit to an industry that already experiences a 30-45% agent attrition rate outside of COVID! Balancing education and engagement. Gamify your training. .
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