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6 Healthcare Call Center Solutions for Better Patient Care and Agent Retention

Noble Systems

Gamification Accelerates Learning and Improves Retention. For new hire training and ongoing skill and knowledge development and retention, gamification can accelerate learning. Applying game mechanics to non-game activities, healthcare call center technologies for gamification lead to a more engaged workforce.

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Top Call Center Efficiency Metrics And How To Improve Them

Playvox

Customer Satisfaction (CSAT) Perhaps the most common of CX metrics, CSAT is often in the form of a customer survey on a four- or five-point scale that indicates how satisfied a customer or group of customers is with a specific product, transaction, or interaction with a company and its service level.