Abandon rate eBook Examples Schedule adherence 
Playvox
JULY 14, 2023
Are agents working on what they are scheduled to do? Look at schedule adherence and schedule compliance metrics. Having contact center software in place to automatically detect holds and dead air is a great way to minimize abandonment rates, maximize efficiency, and highlight areas for improvement.
Playvox
JUNE 22, 2023
For example, “On a scale of 1 to 5, how easy was it to solve your problem today?” 10% off their next purchase) to boost response rates. For example, “Please answer 3 short questions about your agent and experience today.” Put in place callback options during peak time periods to reduce wait times and call abandonment rates.
Expert insights. Personalized for you.
74 
Let's personalize your content