Fonolo

FEBRUARY 7, 2018

What we didn’t know was that Avaya actually helped Spoken by “co-engineering”’ its cloudification effort. Creating a true multi-tenant system, with a shared data layer (as they claim they’ve done) is a real engineering accomplishment. Why take a silent “co-engineering” approach? eBook: The ROI of Call-Backs for Your Call Center.

Abandon rate 65

Abandon rate Call Center Engineering Technology 65

Mindtouch

MARCH 16, 2020

Download the free ebook. The self-service content that your customers find (or try to find) organically, through search engines—including the devices and keyphrases they use to find it—represents a rich data set. Abandon rate and bounce rate. Examining the journey through the customer’s eyes .

Self service 105

Self service Abandon rate Customer effort Contact Center 105

SharpenCX

FEBRUARY 10, 2021

Because most of the time, your call center system automatically collects and funnels it to your reporting engine. Your hold times, your service levels, and your abandon rates all fall into this category. Interaction data is the thousands of metrics associated with each conversation between your customers and your agents.

Contact Center 76

Contact Center Customer Service Metrics Call Center 76